We are able to prepare your goods for dispatch within 24–48 hours.
The delivery time depends on your location.
For neighbouring countries (Austria, Slovakia, Ukraine, Romania, Croatia, Slovenia): 24–48 hours.
For all other destinations within the European continent (except Iceland): 3–7 working days.
Normally we operate payment in advance payment term.
We always aim to find the most efficient shipping solution by summarising the weight and volumetric details of your shipment.
For smaller consignments, we use parcel service or small pallets (60×80 cm).
If the volume is larger, the goods are shipped on EURO pallets (120×80 cm).
If you are not satisfied with our shipping cost, you are welcome to arrange the transport through your own forwarder.
We always strive to find the most suitable shipping solution, taking into account the weight and volume characteristics of your goods.
For smaller shipments, we use parcels or small pallets (60 × 80 cm).
If the volume is larger, the goods are shipped on EURO pallets (120 × 80 cm).
If you are not satisfied with our shipping costs, you are welcome to arrange the transport through your own forwarder.
After placing your order, you will immediately receive an automatic email containing your order details.
Once your parcel has been handed over to the courier service, you will receive a further email from them with the delivery information.
If you have provided your phone number during the ordering process, you will also receive an SMS notification regarding the expected delivery date.
Yes, your order can also be collected in person at our office in Debrecen.
Our exact address is: H-4028 Debrecen, Kassai út 131/B. Hungary.
We can also provide international shipping.
In this case, we will offer a shipping cost quotation based on the delivery address, size, and weight of the shipment.
If you have a delivery number, please contact the courier to arrange a new delivery date.
If you do not have a delivery number, please contact us directly.
You can place your order online through our webshop or by email at export@smokingacc.hu.
If you wish to modify or cancel your order, please contact us at info@smokingacc.hu or export@smokingacc.hu.
Please don’t forget to include your personal details and your order number, which can be found in the subject line of the confirmation email.
Add the selected products to your shopping cart, then click on the cart icon in the top right corner, where you can see all the items you have added.
Click on the “APPLY DISCOUNT COUPON” button below the cart total, enter your coupon code, and then click “Apply”.
The discount will be automatically deducted from the total amount.
After that, click on the “SUBMIT ORDER” button to proceed with placing your order.
We strive to provide the most detailed information possible about our products in our online store. If you have any questions or need assistance, please contact our customer service at export@smokingacc.hu.
If you have forgotten your password, click on “Forgot your password?” on the login page.
Enter the email address you used for registration and click SEND.
An automatic email will be sent to that address containing a special link. By clicking on this link, you can set a new password for your account.
If you receive a damaged or faulty product, please contact us by email at export@smokingacc.hu.
The defective item must then be returned to us.
After inspecting the product, if the defect is confirmed, we will replace the item or, if you prefer, refund the purchase price.
We always take the utmost care to ensure that you receive exactly the product you ordered.
However, if you find that the product in the package is not the one you ordered, we will of course replace it immediately.
In this case, please contact us by email at export@smokingacc.hu.
Once we receive the returned product, we will refund its value within 48 hours.